• Created bookings for meeting rooms, banner spaces, and club/bake sale tables on behalf of student groups in accordance with the McMaster University Student Centre booking policies
• Answered questions and provided resources in response to inquiries received in person, through email, or over the phone
• Collaborated with the admin team to examine administrative effectiveness and seek better procedures within the office
• Conducted rounds of the student centre to ensure compliance with COVID-19 safety guidelines

• Greeted all guests entering Tim Hortons Field in a friendly manner, contributing to a positive atmosphere.
• Remained flexible and complete assigned jobs each game day including concierge services, ticket scanning, and ushering,
• Worked efficiently in a team environment and assist co-workers to minimize stress and ensure smooth-flowing operations.

• Established relationships with underserved youth aged 11-17, reflecting respect, trust and empathy.
• Modelled healthy choices and emotional maturity whilst challenged physically and mentally living in an overnight camp/wilderness setting for 10-day sessions, with 2 days of break in between.
• Facilitated recreational and educational activities such as crafts, sports, and leisure.

• Created informational visual graphics on Canva that attracted the attention of the target audience of students and job seekers.
• Shared social media story posts and responded to direct messages on personal Instagram and Snapchat accounts to recruit part-time workers for Vector Marketing Oakville-Halton sector.
• Submitted reports on recruitment campaigns based on analytics and message history.

• Provided over two-hundred residents and visitors with various information regarding the facility’s amenities, enhancing customer satisfaction.
• Conducted COVID-19 health and safety screening and rapid testing in accordance with government guidelines, effectively limiting the spread of the virus within the community.
• Addressed customer complaints and quickly formulated solutions while managing stressful situations with a calm and pleasant demeanour.

• Planned and facilitated recreational programming for residents such as exercises, self-care sessions, painting, and music performances.
• Adhered to and enforced all safety procedures during the COVID-19 Pandemic, ensuring everyone complied with regulations by wearing masks and keeping their distance during family visits and activities.

• Executed general administrative duties, including answering phone calls, and filing documents using proficient skills in MS Office programs, assisting in reaching multiple daily deadlines.
• Welcomed and supervised residents with hospitality, creating an accessible and diverse atmosphere.
• Monitored the Bistro area for refreshments, music, and cleanliness and booked guests for meals with superior scheduling and organization skills.

• Fulfilled responsibilities of customer care and floor duties such as providing ice cream samples, taking orders, and cooking waffle cones, ensuring guest satisfaction.
• Utilized positive communication to identify issues and promptly seek resolutions while maintaining a professional and positive attitude.
• Adhered to established food safety policies and safe serving guidelines, including cleaning and sanitizing work stations regularly.

• Interacted with customers and provide assistance, as well as built trusting relationships with coworkers.
• Completed closing duties, including cleaning and restocking products in the stockroom and floor, in a timely and diligent manner.
• Sought extra work when all duties are completed, eagerly asking questions and constantly learning.
• Served ice cream and chocolates, while maintaining card and gift products