Springboard | UI/UX Design Project - ReturnPal Courier Service

The main aim of this project is to enhance the design of ReturnPal's website, which will enable the startup to kickstart its operations. ReturnPal's goal is to simplify the process of returning online purchases by offering a pickup service from any online retailer, eliminating the need for customers to handle labels and packaging. The problem the company is tackling is the inconvenience of returning items bought online. By streamlining the return process, ReturnPal intends to enhance customer satisfaction and loyalty. The project's success hinges on redesigning the website to provide a more user-friendly experience and implementing new designs that benefit the company's growth. Success metrics include improved user engagement, better conversion rates, positive customer feedback, and increased successful pickups and returns.

UI/UX Design Project: Riipen learner experience

Our goal is to reduce friction in the onboarding process for learners. As a learner, you join Riipen at the invitation of an educator or facilitator, join an experience, and from there find and start a project. We want to make this process as short and seamless as possible to reduce effort on the part of the user, and to avoid confusion or potential escalations to support.