- Location
- Brampton, Ontario, Canada
- Bio
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I am an accomplished, versatile and detailed HR professional with 11 years progressive experience in HR capacity building, operations and customer services in a financial institution. A specialist in recruitment, maintenance of employee data & records, compensation and benefits; currently working towards CHRP designation. I have exceptional analytical, organizational, planning, attention to detail and decision-making skills coupled good communication skills with strong work ethics and dedicated to building relationships with both internal and external clients.
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Toronto, Ontario, Canada
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Human Resource Professional
Zenith Bank Plc
Lagos, Lagos, Nigeria
May 2008 - April 2019
• Liaised with Managers to ensure staff comply with set policies, job functions and mandate.
• Maintained employee records, data and properly updated staff information into HR software.
• Supervised 5 colleagues to achieve the departmental and organizational goals and objectives.
• Established and organized all new employees and processed monthly payroll administration for employees using HR Software.
• Implemented several comprehensive talent management processes to link the selection, performance management and development of candidates to appropriate competencies and success measurements.
• Generated a variety of staffing reports and charts for Management staff for weekly strategy sessions.
• Attended to and assisted internal customers on inquires relating to HR policies, benefits and grievances etc.
• Identified qualified manpower talent through manpower gaps in all regions and recruited, selected and placed the right candidate with best fit. (End-to-end recruitment process).
• Handled exit management and welfare administration of employee including terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with supervisors and management;
• Coordinated interview sessions for candidates, documentation and on-boarding for new hires.
• Verified references and experiences of new employees.
• Ensured the smooth running and operations of the department.
Funds Transfer Officer Apr 2009 - Jul 2010
• Executed various banking operations and attending to customer requests and needs.
• Generated draft and manager’s cheques for customers.
• Processed import duty payments and prepared receipts for customers.
• Attended to customers’ enquires and promptly resolved their issues and challenges.
Zenith Bank Plc (On secondment to Zenith Capital Limited)
Customer Service Officer May 2008 – Mar 2009
• Attended to all the potential and existing clients enquires on investments. Maintained accurate records of all clients.
• Promptly received call enquires from customers and offered accurate solutions.